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CENTAUR'S CLIENT SERVICE PACT

Centaur works hard to build a client-first culture throughout the firm. Our relationships with our clients are central to our success. This is why we are proud to say that we have not lost a client since our inception in 2009. We are committed to providing excellent client service by being accessible, earning trust and delivering outstanding service every time.

We are strong advocates of diversity in the workplace which fosters innovation. Our clients are a fundamental part of this mix – Working side-by-side fuels some of our best thinking and guides us in our service offering. We listen, think and improve, which brings innovation and success to the firm.

Four core commitments underpin our service approach:

P: PEOPLE

Centaur’s experience and continuity of staff apply throughout the firm. The owners and senior management team have worked together since 1997 and bring a wealth of industry knowledge and experience to Centaur. We hire innovative and ambitious people and place a real value on employee training to ensure each member of the Centaur team reaches their full potential. Read more about our people...

A: ACCOUNTABILITY

At Centaur we believe in being accountable. That is why we sign up to detailed deliverables in all of our legally binding administration agreements and agree comprehensive Service Level Agreements with our clients. Centaur also takes an active role in areas such as valuation committee meetings and board meeting preparation. Read more about our company ethos....

C: CLIENT FIRST

A complete understanding of stakeholder needs underpins the business. Dedicated teams work directly with clients. No call centers, no automated voices, no changes in coverage. It’s why we’ve had 100% client retention since inception. Read our client case studies...

T: TECHNOLOGY

Centaur is committed to utilizing the best technology to service our client needs. We have invested heavily in our technology platform which delivers open, transparent, customizable reporting to fund stakeholders. We know that leading-edge technology is critical in helping us deliver our services to clients and we constantly endeavor to utilize the best technology to service our client needs. Read more about our technology...

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