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Centaur Help

Welcome to the Help Page for using Centaur Online

Forgotten your Username?

  • Your username is your email address
  • You will have received this in an email from, with the subject “Centaur Online Account Login”
  • If you did not receive this email, please get in touch with your Centaur representative to organise account setup
  • If you cannot locate this email, please contact the Help Desk

Forgotten your Password?

  • You can reset your password by clicking “Need help signing in?” and then “Forgot Password?” on the sign in page at this location
  • Input your Email or Username and you will receive a password reset link

Forgotten your Security Question?

  • If you cannot remember the answer to this security question, email the Help Desk to let them know – please quote your Username if you have it
  • A member of our team will be in touch with next steps

New Mobile Device?

  • If have changed your mobile device and need to get the Okta MFA reset, email the Help Desk requesting an MFA reset. Please quote your username in this request
  • A member of our team will be in touch with next steps

Help Desk

For all other issues related to accessing Centaur Online, you can contact the Centaur Online Help Desk at

  • Please include your username and a description of your problem with as much information as possible to enable us to resolve your query quickly
  • This help desk is available approximately 16 hours per day

For all issues relating to the navigation of your reporting portal, please contact your Centaur representative for further information and guidance

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