Centaur Continues Rapid Growth As It Expands Its Global Network
6th September 2016
Centaur, the specialist fund administration group is now one of the fastest growing firms in its industry. Driven by a successful growth strategy aimed at extending its client base, Centaur has been actively increasing its product offering and expanding its global footprint.
INCREASED GEOGRAPHICAL REACH
The opening in July of its Bermuda office strengthens Centaur’s commitment to this key market and builds on its success in North America. This follows a recent move in Centaur’s European Headquarters to new, larger offices in the heart of Dublin’s International Financial Services Centre to accommodate the tenfold increase in employees that Centaur has experienced over the past six years. Now with offices in Dublin, New York, London, Bermuda, and Cayman, Centaur is quickly becoming an international standard bearer for the fund administration industry.
Karen Malone, Founding Partner of Centaur, says “This is an exciting time for Centaur, which has steadily expanded on the back of exceptional performance. Our latest service location in Bermuda is a natural step in the development of our business and will be particularly focussed on the North American and Bermuda market place.”
RAPID GROWTH BASED ON CLIENT-FOCUSED SERVICE
The success of Centaur’s strategy can be seen in the growth of its client base. Over the past three years, Centaur has added significant new business and has increased its assets under administration by over 300%. Over the same period, the firm has retained every client.
- Quality Client Experience
As one would expect with zero client turnover, client satisfaction levels are extremely high.Karen says, “Ensuring a quality client experience is part of our DNA and I am extremely proud of our record of 100% client retention. We have worked hard to build a ‘client first’ culture through the hard work, dedication and achievements of our team and we ensure the best and most committed are in place to support our clients in their jurisdiction. As a result, our client retention is the best in the industry.”
- 200% growth in Depositary Assets
Another highlight for Centaur is a 200% growth in assets serviced by its depositary business following its inception less than two years ago. Karen continues, “From the outset, we have led the field in AIFMD regulation. We put clients at the heart of our depositary service offering, enabling us to offer the best possible service, supported by continuous innovation at the most competitive price.”
- Seamless Transition Services
Centaur’s Transition Services are respected throughout the industry. Meticulous planning by a dedicated team ensures that the transition of Administration Services to Centaur is made effectively and seamlessly. Karen comments, “Most of our clients have moved their business to us to receive a superior service. Since our inception, we have successfully transitioned funds of all sizes. For example, we recently transitioned Fund Administration Services for a global investment firm in the U.S. who now use Centaur to administer several billion dollars in multiple fund structures across many jurisdictions and investment strategies .”
- Constant Innovation
Centaur invests heavily and continually in its technology platform, by providing a safe and secure environment for client data, backed by the best technology partners and products the industry has to offer.Karen says, “Cyber threats remain high on the radar for fund managers and we take cyber security extremely seriously. We understand what is at stake and continually review and analyse risks, vulnerabilities and alerts with our technology partners.”
FLEXIBLE PRODUCT OFFERING
Centaur is constantly adapting to the changing face of Fund Administration. For example, Private Equity Funds and Family Offices are two industry sectors that are increasingly realising the benefits of outsourcing their administration operations. Increased regulatory pressure, complex investment strategies & structures and the demand for transparency are driving this trend towards outsourcing.
Karen says, “We understand what is important to the Private Equity and Family Office sectors and how their needs differ from other alternative investment manager clients. We understand that each client is different and we adapt our solution to suit each client’s processes and reporting needs. The results have been rewarding and we have gained several new clients in both these sectors over the past year.”