WHY GOOD CLIENT SERVICE IS STILL A DIFFERENTIATOR FOR THE FUND ADMINISTRATION INDUSTRY
There is no doubt that cost and product diversification are important considerations when choosing a fund administrator. However, relationship-based factors such as client service and reputation also rate high with fund managers.
Centaur Fund Services recently conducted a Client Survey to assess clients’ opinions about industry trends and challenges, together with clients’ perception of Centaur’s client service.
When asked: “What is important when choosing a Fund Administrator?” 100% rated ‘expertise’ and ‘accountability’ as extremely important, while over 85% rated ‘client service’ as extremely important. In fact, ‘client service’ was given the same weight as ‘value for money’, which demonstrates the value still placed upon good client service in the fund administration industry.
When further analyzed, the results from the survey show overwhelmingly positive feedback regarding Centaur’s client service and support:
- Excellent overall satisfaction with Centaur: 93% of surveyed clients indicated an excellent level of satisfaction with the firm, noting that they are extremely likely to recommend Centaur’s services.
- Centaur’s strength is in its people: 67% of surveyed clients rated Centaur’s personnel as excellent and the remainder rated them as very good. Centaur’s clients judge the firm to be approachable and flexible, with 80% giving an excellent score in this category.
- Value for money also comes in high: 91% of clients surveyed indicated that they consider Centaur’s services to be value for money.
- High satisfaction with our technology offering:Centaur’s systems’ capabilities rated a 94% positive score, with approximately 50% of clients giving full marks in this category.
A satisfaction rating of 93% is outstanding and Centaur is committed to continuing our focus on providing our clients with quality service in the future. We would like to take this opportunity to thank all our clients who participated in our 2017 Client Satisfaction Survey. We endeavor to use the feedback and data to drive improvements across the organization.